Service Advisor søges til Tesla København / Kastrup

The Role
Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Centre; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.


Responsibilities

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, email in no less than 5 minutes.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Assistant Service Manager / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail critical.
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.
  • Perform detailed daily record keeping and reporting.

Requirements

  • Retail automotive service experience, preferred.
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
  • Willingness to learn new and innovative automotive technologies.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles.
  • Ability to work in a team-based environment and achieve common goals.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
  • Dealer Management System(s), Outlook, and MS Office.
  • High School diploma or the equivalent in experience and evidence of exceptional ability. Associate Degree or certificate in Automotive Technology, preferred.
  • Ability to follow oral and written instructions with attention to detail.
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Must have two years of driving experience.

Send ansøgning

Om Tesla
Tesla fremskynder verdens overgang til bæredygtig energi. Vi designer, producerer, sælger og servicerer verdens bedste solcelleteknologi, energiopbevaringssystemer og elektriske biler. Herved giver vi kunderne mulighed for at generere, opbevare og forbruge energi fuldstændig bæredygtigt.

Tesla er engageret i at ansætte og udvikle de bedste talenter fra hele verden indenfor enhver given disciplin. Tesla er baseret i Californien og vores medarbejdere kommer fra fire kontinenter. Vi arbejder på at skabe et inklusivt miljø, hvor alle mennesker uanset køn, race, religion eller baggrund kan udføre deres arbejde bedst muligt.

Vores teams arbejder med en ukonventionel filosofi omkring tværfagligt samarbejde. Hvert medlem af et team forventes at udfordre og blive udfordret, at skabe og innovere. Vi forsøger at løse verdens sværeste og vigtigste problemer — og det ville ikke kunne lade sig gøre uden vores fælles passion for at gøre verden til et bedre sted.

Lær mere om Tesla

Send ansøgningSøg jobbet hos Tesla Service Center København / Kastrup
Arbejdsgiver
Tesla Service Center København / Kastrup
Kirstinehøj 43
2770 Kastrup
Tlf: 40 22 98 22
https://www.tesla.com/da_DK/
Kontaktperson
,
Vigtige datoer
Offentliggjort: 20. marts 2020
Annonce ID: 9588
Del jobopslag

Nyeste job

Partnere